At TT Haven, we strive to ensure your complete satisfaction with every purchase. If you’re not completely happy with your order, our return and refund policy is here to help.
Return Eligibility
Time Frame: You may return items within 7 days of receiving your order.
Condition: Items must be in their original packaging, unused, and in the same condition as received. For wigs, please ensure they have not been worn or altered.
How to Initiate a Return
Contact Us: Email our customer support team at [support email] to initiate your return. Please include your order number and the reason for the return.
Return Authorization: Once your return request is approved, you will receive instructions on how to return your item.
Shipping the Item: Please use a trackable shipping service.
Refund Process
Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refunds: If approved, your refund will be processed within 3 business days and will be credited back to your original payment method.
Exchanges
If you would like to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.
Customer Support
For any questions or concerns regarding your return or refund, please reach out to our customer support team at [support email]. We’re here to assist you!
Thank you for shopping with us! Your satisfaction is our priority.
